{"id":7137,"date":"2025-07-16T10:05:54","date_gmt":"2025-07-16T08:05:54","guid":{"rendered":"https:\/\/stid-security.com\/?post_type=stid_faq&#038;p=7137"},"modified":"2025-11-18T11:06:04","modified_gmt":"2025-11-18T10:06:04","slug":"puis-je-retourner-un-produit-si-je-lai-commande-par-erreur","status":"publish","type":"stid_faq","link":"https:\/\/stid-security.com\/fr\/faq\/puis-je-retourner-un-produit-si-je-lai-commande-par-erreur\/","title":{"rendered":"Puis-je retourner un produit si je l\u2019ai command\u00e9 par erreur ?"},"content":{"rendered":"<div class=\"align wp-block-faq-text\" style=\"\">\n      <div class=\"prose max-w-none\">\n        <p><strong>Conditions de retour :<\/strong><\/p>\n<ul>\n<li data-start=\"140\" data-end=\"219\">\n<p data-start=\"142\" data-end=\"219\">Le produit doit \u00eatre inutilis\u00e9, non ouvert et dans son emballage d\u2019origine.<\/p>\n<\/li>\n<li data-start=\"220\" data-end=\"307\">\n<p data-start=\"222\" data-end=\"307\">Un num\u00e9ro RMA (Autorisation de Retour de Marchandise) est requis avant tout retour.<\/p>\n<\/li>\n<li data-start=\"308\" data-end=\"352\">\n<p data-start=\"310\" data-end=\"352\">Les frais de retour sont \u00e0 votre charge.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Frais de restockage :<\/strong><\/p>\n<ul>\n<li>5 \u20ac par lecteur, avec un minimum de 25 \u20ac par retour.<\/li>\n<\/ul>\n<p><strong>Comment initier un retour ?<\/strong><\/p>\n<ol>\n<li data-start=\"474\" data-end=\"526\">\n<p data-start=\"477\" data-end=\"526\">Envoyez un email au SAV STid : <strong data-start=\"508\" data-end=\"524\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"510\" data-end=\"522\">sav@stid.com<\/a><\/strong><\/p>\n<\/li>\n<li data-start=\"527\" data-end=\"574\">\n<p data-start=\"530\" data-end=\"574\">Obtenez un num\u00e9ro RMA pour l\u2019autorisation.<\/p>\n<\/li>\n<li data-start=\"575\" data-end=\"629\">\n<p data-start=\"578\" data-end=\"629\">Exp\u00e9diez le produit \u00e0 l\u2019adresse fournie par STid.<\/p>\n<\/li>\n<\/ol>\n\n    <\/div>\n  <\/div>\n","protected":false},"featured_media":6341,"parent":0,"template":"","stid_faq_cat":[431],"class_list":["post-7137","stid_faq","type-stid_faq","status-publish","has-post-thumbnail","hentry","stid_faq_cat-travailler-avec-stid"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Puis-je retourner un produit si je l\u2019ai command\u00e9 par erreur ? - STID<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stid-security.com\/fr\/faq\/puis-je-retourner-un-produit-si-je-lai-commande-par-erreur\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Puis-je retourner un produit si je l\u2019ai command\u00e9 par erreur ? - STID\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stid-security.com\/fr\/faq\/puis-je-retourner-un-produit-si-je-lai-commande-par-erreur\/\" \/>\n<meta property=\"og:site_name\" content=\"STID\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-18T10:06:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stid-security.com\/app\/uploads\/2025\/10\/securiser-toute-la-chaine-de-valeur.png\" \/>\n\t<meta property=\"og:image:width\" content=\"662\" \/>\n\t<meta property=\"og:image:height\" content=\"621\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/stid-security.com\\\/fr\\\/faq\\\/puis-je-retourner-un-produit-si-je-lai-commande-par-erreur\\\/\",\"url\":\"https:\\\/\\\/stid-security.com\\\/fr\\\/faq\\\/puis-je-retourner-un-produit-si-je-lai-commande-par-erreur\\\/\",\"name\":\"Puis-je retourner un produit si je l\u2019ai command\u00e9 par erreur ? 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