{"id":7138,"date":"2025-07-16T10:05:54","date_gmt":"2025-07-16T08:05:54","guid":{"rendered":"https:\/\/stid-security.com\/?post_type=stid_faq&p=7138"},"modified":"2025-11-18T11:20:27","modified_gmt":"2025-11-18T10:20:27","slug":"comment-fonctionne-le-processus-de-remplacement","status":"publish","type":"stid_faq","link":"https:\/\/stid-security.com\/fr\/faq\/comment-fonctionne-le-processus-de-remplacement\/","title":{"rendered":"Comment fonctionne le processus de remplacement ?"},"content":{"rendered":"
\n
\n

STid peut envoyer un appareil de remplacement avant d\u2019avoir re\u00e7u l\u2019appareil d\u00e9fectueux, sous certaines conditions :<\/p>\n

Proc\u00e9dure :<\/strong><\/p>\n

    \n
  1. \n

    Demandez un remplacement anticip\u00e9 via sav@stid.com<\/a><\/strong> ou directement aupr\u00e8s de votre repr\u00e9sentant commercial.<\/p>\n<\/li>\n

  2. \n

    STid valide la demande.<\/p>\n<\/li>\n

  3. \n

    Un nouvel appareil est exp\u00e9di\u00e9 imm\u00e9diatement.<\/p>\n<\/li>\n

  4. \n

    Vous retournez l\u2019appareil d\u00e9fectueux dans les 15 jours.<\/p>\n<\/li>\n

  5. \n

    Si l\u2019appareil n\u2019est plus sous garantie, vous serez factur\u00e9 pour le nouveau lecteur.<\/p>\n<\/li>\n<\/ol>\n

    Id\u00e9al pour les remplacements urgents !<\/strong><\/p>\n\n <\/div>\n <\/div>\n","protected":false},"featured_media":6341,"parent":0,"template":"","stid_faq_cat":[431],"class_list":["post-7138","stid_faq","type-stid_faq","status-publish","has-post-thumbnail","hentry","stid_faq_cat-travailler-avec-stid"],"acf":[],"yoast_head":"\nComment fonctionne le processus de remplacement ? - STID<\/title>\n<meta name=\"description\" content=\"Un probl\u00e8me avec l'un de nos produits STid ? Vous souhaitez remplacer votre lecteur ? 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