Account Manager

Position and duties:

Reporting to the Sales Department, and as part of the Account Management team, you will contribute to customer satisfaction and revenue growth in an international environment.

This position is to be filled in early April 2026.

Our future Account Manager will be responsible for maintaining close relationships with customers, via email and/or phone.

On a day-to-day basis, you will act as a key link between customers and international sales teams, understanding customer needs and ensuring effective sales follow-up.

To achieve this, your main responsibilities will include (non-exhaustive list):

Sales follow-up
As a true point of contact for STid sales teams, you will inform customers about STid products and solutions and manage customer orders from placement through to validation. You will also ensure that commercial data for your assigned geographical area is kept up to date.

Quotation management
You will collect all necessary and missing information from customers in order to prepare accurate quotations.
You will send quotations along with related documents (estimated lead times, product datasheets, terms and conditions).
You will ensure that quotations are successfully converted into confirmed orders.

Order validation and management
While keeping customers informed of order progress, you will analyse order content and check the customer’s financial solvency.

You may also be required to answer incoming calls on the agency’s main phone line.

Profile

You hold a two-year post-secondary qualification (Bac+2) in a sales or technical-sales field (business development, sales management, customer relations, etc.) and have at least 3 years of successful experience in sales administration, as an account manager or inside sales representative.

Fluency in English is essential, as you will be in daily contact with international stakeholders (customers and sales teams).

You are comfortable using office tools (Word, Excel, PowerPoint) as well as IT tools (internet, email) and have a good command of sales management software such as CRM or ERP systems.

Autonomous and well organised, you demonstrate dynamism, curiosity and initiative to effectively support the sales team.

Operating in an international environment, STid values the use of English, which represents a key asset for career development within the group.