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Help center

WE’RE HERE TO HELP

Welcome to our support center, your go-to resource for answers to common questions about all our products.
Browse our frequently asked questions, explore product guides, and discover troubleshooting tips to help you get the most out of your solution.

COMMON QUESTIONS

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AFTER-SALES SUPPORT 

Access everything you need for after-sales support.
 Download our terms and conditions, and contact our team for help with maintenance, repairs, or returns.

STILL NEED ASSISTANCE?

If you couldn’t find a solution in our resources, you’re welcome to open a support ticket. Please provide as much detail as possible so we can assist you efficiently.

Our offer

Credentials

STid provides a wide range of access credentials, including RFID cards like MIFARE® DESFire® EV3 (both single and dual-frequency), key fobs, windshield tags, labels, wristbands, and virtual cards on smartphones utilizing Bluetooth and NFC technologies.
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Readers

Whether it’s for the identification of people, vehicles, or both, our HF and UHF readers ensure the security of all your access points, from the parking lot to the most sensitive data centers.
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Smart interface

Discover products and solutions designed to offer complete and seamless integration. Our fully integrated systems connect your access control security with other applications and infrastructures, ensuring smooth and centralized management.
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or any other questions, we are here to help you

SALES CONTACT

Fill in the form and our experts will contact you as soon as possible for a free, personalized study.

CUSTOMER CARE

Our Customer Care team is here to assist you and is reachable worldwide.

TECHNICAL OFFICE

Our design office supports you throughout your tender process, offering assistance with bid writing, understanding security challenges, and ensuring compliance with regulations.

Need help? Contact us

Still looking for product information? Start by consulting our FAQ.

Still no answer? Don’t hesitate to contact us