Context:
Are you eager to fully invest yourself in an international company offering innovative solutions in access control and industrial traceability? STid, the French leader in instinctive contactless technologies, is strengthening its teams.
Joining us means becoming part of a company that listens to your talents!
Position and duties:
Attached to the Sales Department, within the Customer Service team, you contribute to customer satisfaction and revenue growth.
Our future Customer Service Representative will maintain a close relationship with clients via email and/or phone. Daily, you will act as the liaison between clients and salespeople, considering their needs and ensuring commercial follow-up.
Your main responsibilities will include (but are not limited to):
Commercial Follow-up:
- As the key point of contact for STid salespeople, inform clients about STid products/solutions and handle customer orders from receipt to validation.
- Keep commercial data for your geographic area up to date.
Quotation Preparation:
- Collect precise and missing information from clients to prepare quotes.
- Send quotes and related documents (estimated delivery time, product sheets, general sales conditions) to clients.
- Ensure quotes are successfully converted into orders.
Order Validation and Management:
- Keep clients informed about the progress of their orders.
- Analyze order content and verify the financial solvency of clients.
You will also handle incoming calls from the agency's switchboard.
Profile:
- You hold a Bac+2 degree in a technical-commercial course, NRC, business development, MUC, etc.
- You have a minimum of 3 years of successful experience in sales administration, customer service, or internal sales positions.
- You are comfortable with office tools (Word, Excel, PowerPoint) and IT tools (Internet, email) and proficient in commercial management software, CRM/ERP.
- Autonomous and organized, you demonstrate dynamism, curiosity, and initiative to support the sales team.
- Proficiency in English is a plus for corresponding with our international subsidiaries and following multiple product training sessions.
Join us and contribute to an innovative company where your talents are valued!