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STid Warranty Policy Version 4.00 - Effective date February 15, 2021 The STid Warranty Policy presents the warranty terms governing all the STid products sold by STid and/or its subsidiaries. Unless otherwise expressly agreed in writing, all product sales of products by STid are made pursuant to the STid General Sales Policy. This policy is available on our website www.stid.com at http://stid.com/uploads/documents/CGV_EN.pdf, and is incorporated herein by reference. Unless specifically indicated to the contrary herein, our Warranty Policy applies only to customers who purchased products directly from STid. Any warranties that are applicable to purchasers who bought STid products for internal use indirectly from customers (for example End users) shall be specifically noted in this document. The STid Warranty Policy is governed by the French law. STid reserves the right to modify its Warranty Policy from time to time. Any such modification will be regarded as approved upon receipt of written notice (including printable email) to customer, unless customer sends an objection in writing (including printable email) within six (6) weeks after receipts of such notice. STid will advise customer in the notice regarding such effects. Any such amendment will take effect once such amended terms are regarded as approved as mentioned above, and shall thereafter apply to all orders received from customer. I. STID PRODUCT WARRANTIES General Warranty STid warrants its hardware and software products to be free from defects in materials and assembly starting from the delivery date by STid to the customer, named the warranty starting date, for the period of time specified in Annex 1 or other STid documentation associated with the product. Absent a specified warranty period of greater duration, STid warrants its hardware and software products to be free from defects in materials and assembly for a period of one (1) year from the warranty starting date. Hardware Warranty Unless otherwise stated in this Warranty Policy, STid warrants that the hardware products (including the firmware) will be free from material defects in workmanship and material and will be compliant with the applicable documentation in effect as of the date of manufacture for a period of one (1) year from the warranty starting date. End user limited warranty for software products The applicable warranty period for software products starts from the earlier of the date the software product is delivered or is made available to the end user – known as the software warranty starting date. The following warranties are provided solely for the benefit of the end user and shall be transferred by the customer to the end user if the software was originally purchased by customer for resale. STid warrants that the encoding of the software program on the media on which the software product is furnished will be free from defects in workmanship and material, and that the software shall conform to its user manual, as it exists at the date of delivery (end user software warranty starting date), for a period of ninety (90) days. STid warrants the product if the software is properly used by the end user in accordance with such documentation and the end user license agreement applicable to the software. The end user is solely responsible for adequate protection and backup of the equipment and data used in connection with the software. The foregoing warranty shall not apply to any problem with the software that is caused by: the software use in an inappropriate environment (other than that approved by STid or its user manual), the software has not been installed, operated, repaired or maintained in accordance with STid instructions, the software has been altered by the end user and/or customer, end user’s failure to implement all software patches, updates or releases provided by STid. This software warranty shall apply only to software products that are provided and licensed separately from hardware products, unless otherwise provided in writing by STid. For reader firmware, the customer warranty applicable to the hardware product shall be the only warranty for the product, and there will be no separate software warranty for the end user. II. EXCLUSIVE PRODUCT WARRANTY CLAIMS Herein are the customer’s sole and exclusive remedies for product warranty claims pursuant to this Warranty Policy: RFID card & Bluetooth® virtual credential readersFor all the RFID card and/or Bluetooth® virtual card readers that fail warranty, STid at its sole discretion will either repair the product or replace it with a new or refurbished product (replacement product being an identical model or functional equivalent). For products that are sold provided with a lifetime warranty under this Warranty Policy, STid may, at its sole discretion, provide to the customer a credit towards future purchase from STid in the price amount paid by the customer for the product (excluding taxes and levies). Credentials For all the credentials such as cards, key fobs, wristbands, tags, labels, disc tags, tokens, virtual cards (…) that fail warranty, STid provide a credit towards customer’s future purchase of product from STid in the amount of the price paid by customer (excluding taxes and levies) for such credentials. The warranty shall not apply to damage that is not directly attributable to normal conditions of operation, such as abnormal impacts, wrong usage, or modifications that are not approved or not performed by STid. Others For all other products that fail warranty, STid will, at its sole option, either repair the product; replace the product with a new or refurbished product (replacement product being of identical model or functional equivalent); or provide a credit towards customer’s future purchase of product from STid in the amount of the price (excluding taxes and levies) paid by customer for the product. Conditions Any product that has either been repaired or replaced under this Warranty Policy shall have warranty coverage for the longer of ninety (90) days or the remaining original warranty period. Replacement parts used in the repair of hardware may be new or equivalent to new. After the applicable Warranty Period has expired, any repair, replacement or workaround services provided by STid will be at STid’s most recent standard service rates. III. WARRANTY RETURN PROCEDURE To return a product that has failed warranty to STid, the customer must respect the following process: Inform STid Customer Service or Technical Support of the warranty-return product Provide STid Customer Service or Technical Support important information The customer must provide, as specified in the associated product documentation, with the following: the product model number and serial number, an accurate description of the claimed product defect. STid provides an RMA number STid will issue a Return Material Authorization or RMA number to the customer. Return the product to STid The customer must return the product to STid with the RMA number clearly indicated on the package and the after-sales return form fully completed and signed. Shipment of the Product must be made within the timeframe specified on STid's RMA notice or within thirty (30) calendar days from STid's issuance of the applicable RMA number, whichever period is longer. Caution: any package returned to STid without an RMA number, with an incomplete after-sales return form (information, signature, etc.) or shipped outside of the applicable RMA timeframe will not be processed. A new RMA number must be obtained due to customer’s failure to adhere to the STid RMA process. The Product must be returned to STid in a testable condition (important physical damages on the reader, badges cannot be cut in half ...) otherwise the warranty is invalidated. STid evaluates the product Upon STid’s receipt of the warranty-return product from the customer, STid will evaluate the product to determine if it is covered under STid’s warranty. If STid determines the product is covered under its warranty, STid will take the corrective warranty action described in this Warranty Policy, depending on the kind of product. The customer agrees to pay STid a minimum per unit administrative fees of 50.00€ (excl. VAT) and transportation costs for all other products evaluated by STid and determined not to be defective or covered by warranty. IV. OTHER WARRANTY SPECIFIC CONDITIONS Extended product warranties STid can offer extended warranties for some products for an additional fee, through authorized customers. Contact our sales and customer service for more information on such extended product warranty programs, fees and information. Evaluation of out of warranty products Upon request, STid may evaluate products which are not under warranty. If STid agrees to perform an evaluation, a minimum per unit administrative fees of 50.00€ (excl. VAT) and transportation costs will be applied to each evaluated product. Non-warranty repair charges STid may agree to repair some products which are out of warranty. Contact your STid sales representative, our customer service or technical support for applicable rates and charges. V. WARRANTY EXCLUSIONS STid provides the below non-exhaustive listing of items excluded from warranty coverage: any damages to the product caused by neglect, improper handling, poor storage conditions, unsuitable assembly, poor maintenance, unsuitable repair or intervention, preparation, installation of the product. any misused product. any product which has undergone even the slightest modification or change without STid approval. any product or its components considered as consumables such as lights or batteries for instance. any call-out and installation fees (for assembly and dismantling) as well as transport costs (to and from the repair center) and maintenance fees. any free product which has been used for demonstration or display. the durability in time of custom prints. In fact, many factors can effect use of the reader (weather conditions, exposure to UV light, usage conditions, maintenance, etc.), STid cannot guarantee the durability of the print rendering throughout product service life. Consequently, STid cannot guarantee the durability of pad printing (also called tampography) or digital UV printing on the readers and cannot be liable in this respect. The STid warranty does not cover any incidental, special or consequential damages, including but not limited to economic loss, lost profits, or lost earnings. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply. This warranty provides specific legal rights, and customers may also have other rights, which rights vary from jurisdiction-to-jurisdiction. VI. WARRANTY DISCLAIMER This warranty policy sets for the full extent of STid’s warranty responsibility. Repair, replacement or credit in the purchase price amount paid for the applicable defective product, at STid’s sole option as indicated in this document, is customer’s exclusive remedy. This warranty is provided in lieu of all other express, implied and statutory warranties. All other warranties, express, implied or statutory, including without limitation implied warranties of merchantability, fitness for a particular purpose and non-infringement of third-party rights, are specifically excluded. To the extent the foregoing disclaimers are not permitted by applicable law, any implied warranty, including any implied warranty of merchantability or warranty of fitness for a particular purpose, is limited in duration to the applicable warranty period as provided herein. Some jurisdictions do not allow limitations on the duration of an implied warranty, so this limitation may not apply. ANNEX 1. PRODUCT WARRANTY PERIODS The following STid products offer a Lifetime Warranty Period, unless otherwisenoted: Physical Access Controlreaders: STid Architect® RFID MIFARE® readers (ARC-A) STid Architect® Blue RFID MIFARE® & Bluetooth® EAL5+ readers (ARCS-A Blue) STid Architect® RFID MIFARE® EAL5+ readers (ARCS-A) STid Architect® RFID MIFARE® keypad readers (ARC-B) STid Architect® Blue RFID MIFARE® & Bluetooth® EAL5+ keypad readers (ARCS-B Blue) STid Architect® RFID LEGIC® readers (ARC-L) STid Architect® RFID MIFARE® Desktop readers/encoders (ARC-G) STid Architect® Blue RFID MIFARE® & Bluetooth® EAL5+ desktop readers/encoders (ARCS-G Blue) STid Architect® RFID MIFARE® EAL5+ desktop readers/encoders (ARCS-G) STid Architect® RFID LEGIC® desktop readers/encoders (ARC-L Desktop) STid Architect® One RFID MIFARE® mullion readers (ARC1) STid Architect® One RFID MIFARE® & Bluetooth® EAL5+ mullion readers (ARC1S Blue) STid WAL RFID MIFARE® Wall Switch readers (WAL2 & WAL3) STid 125 kHz module for Architect® & Architect® Blue readers (SE8) STid Architect® Hybrid 125 kHz & MIFARE® multi-technology readers (ARC-i) STid Architect® Blue Hybrid 125 kHz, MIFARE® & Bluetooth® multi-technology readers (ARCS-i Blue) STid Architect® Hybrid 125 kHz & MIFARE® multi-technology keypad readers (ARC-J) STid Architect® Blue Hybrid 125 kHz, MIFARE® & Bluetooth® multi-technology keypad readers (ARCS-J Blue) STid LXM RFID 125 kHz readers (LXM) The Lifetime Warranty only applies to products installed by skilled and experienced personal with the necessary trade qualifications to install according to the highest standards, respecting the standards, instructions and guidelines defined by STid and according to the recommended specifications. The following STid products offer a three (3) year Warranty Period, unless otherwise noted: Credentials: STid IronTag® Aero Flyable On-Metal Tags STid IronTag® Xtrem High Performance On-Metal Tags STid IronTag® Flex High Memory Flexible On-Metal Tags STid IronTag® 360 Flexible On-Metal Tags All the other STid products offer a One (1) Year Warranty Period. An exhaustive list of warranted products can be send upon request. *MIFARE®, LEGIC® and Bluetooth® are respectively trademarks of NXP B.V., LEGIC® and Bluetooth®. General Terms of Sale            General Terms of Sale STid NA Warranty Policy            Warranty Policy STid NA

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General Terms of Sale Version 5.00 - Effective date June 1th, 2017 Any order placed implies full acceptance of the following General Terms of Sale. To be valid, any amendment or individual agreement must be accepted by STid in writing. I. VALIDITY OF OFFERS AND REQUESTS The Buyer is bound by any quotation it signs, from the execution date. STid is contractually bound only from the date at which the purchase order confirmation is issued.Unless otherwise stated, STid quotations are valid for 3 months following their issue. Any order implies full acceptance of the following General Terms of Sale, regardless of any other terms stated in the Buyer’s documents.Terms negotiated verbally or with STid sales staff shall be considered as definitive only after written confirmation. No amendment can be accepted after the purchase order, unless agreed in writing by both Parties. No purchase order can be cancelled without written agreement, and provided that all cancellation costs are borne by the Buyer (administrative fees, packing and transportation costs, reprogramming costs where applicable, etc.). Any changes to the delivery schedule at the express request of the Buyer can give rise to additional fees or a price adjustment, on the basis of a new proposal that STid will submit to the Buyer.Unless otherwise agreed, purchase orders shall be accepted as firm orders only after receipt of a 30% advance payment by cheque confirming the order. STid reserves the right to make partial deliveries and issue the corresponding partial invoices. In such cases, the Buyer cannot claim to wait for the remaining goods to be delivered in order to postpone the payment of the goods already received.The minimum order value is €200.00 (excl. VAT). Below this amount, a fixed processing fee €50.00 shall be applied. II. CUSTOMISATION / TAG SERVICES The Buyer undertakes to supply to STid with the elements necessary for customizing your readers. These elements must comply with the technical specifications detailed in the technical specification file.The colors as they appear on the screen when viewing the screen proof may be different from those that will be printed on your reader. The final printed results may also depend on the reader materials. it is recommended to order a proof on the final product (referred to as “press proof”) in order to visualize the final printed result.If the proof form is sent by STid using fax, e-mail or mail, the Buyer undertakes to return it signed in the same way.With no obligation to provide specific advice to the buyer regarding graphic design, STid may inform him of any modifications it considers necessary to apply to the buyer files to make them production-compatible. These modifications shall be implemented by the buyer at their own liability.A tolerance about the logo position is accepted by STidSigning as “Approved to Print” means that the buyer agrees the document contents are compliant. STid will therefore be liable for its contents. STid can in no case be liable for any aspect that was not signaled on the proof (color, size, position, quality of graphics, etc.).Signing as “Approved to Print” also exempts STid from any liability for errors or omissions observed after manufacture, or any defects in the original file you supplied.Production will commence once the screen proof, signed by the buyer as “Approved to Print” without reservations, has been returned to STid.STid shall not be liable for any order produced following receipt of the screen proof “Approved to Print”, returned by fax, e-mail or mail.The Buyers are assumed to hold the relevant rights to reproduce any documents, images, logos and fonts sent for printing by STid, under the appropriate Intellectual Property laws. The Customer shall be fully liable for any losses claimed by a third party.In no case can STid be liable for any infringement of third party intellectual property rights with respect to the elements supplied by the buyer.It is hereby understood that STid uses the services of graphic design professionals who are capable of understanding and implementing the instructions stated in the technical specifications file.Any modifications to the logo or visual identity guidelines shall be performed by you.Corrections: if a correction to the files is required, the Buyer must send STid an e-mail specifying which purchase order requires correction and send the corrected file in a ready-to-use form.STid shall not be liable for any order processed following receipt of signed approval by fax or e-mail or even without approval, by or under the instructions of the Buyer.The printing technologies used in tampography and digital UV printing are designed for customization of STid readers for indoor and outdoor use. However, many factors can effect use of the reader (weather conditions, exposure to UV light, usage conditions, maintenance, etc.), STid cannot guarantee the durability of the print rendering throughout product service life. Consequently, STid cannot guarantee the durability of tampography or digital UV printing on the readers and cannot be liable in this respect.The buyer acknowledges that a tolerance margin of approximately one millimeter applies to the logo position, and this is considered to be acceptable by the Parties. III. PRICES The prices published by STid are guide prices and STid reserves the right to change its price list without notice. STid prices exclude tax and shipment costs and are quoted EXW – Gréasque / France (EX-Works), in consideration of the current economic and fiscal situation. Should these conditions change (e.g. increase in raw material prices, exchange rate variation), our prices could change in accordance with the authorised legal dispositions. IV. SHIPMENT Goods shipped by STid are shipped at the Buyer’s expense and risks, unless otherwise stated and expressly agreed by STid at the time of purchase, even if exceptionally the goods are shipped carriage paid. The Buyer is responsible for checking the packages delivered and goods upon receipt, and bringing action against the carrier if necessary. The Buyer must therefore check the scope and/or extent of any rights to claim, since STid can in no way and under no circumstances be held liable for the carriage of goods. The payment of transportation costs by STid under a “carriage paid” sale does not imply any obligation on the Seller's part with respect to this specific service that is performed for and on behalf of the Buyer alone. V. DELIVERY TIMES The delivery times stated in STid offers are given for information only. It is expressly agreed that penalties shall not be applicable in the event of late delivery. Each purchase order will be acknowledged by STid, with an estimation of the delivery lead time. VI. PAYMENT TERMS Invoices shall be payable at 30 days net from date of invoice by any Buyer with a credit account with us. For any new customer, STid will provide the forms to be filled in by the Buyer to open an account. For a first order, payment shall be made in full at the time of order. All payments must be made at the due date. A breach of payment conditions may cause a suspension of all future deliveries. STid shall be entitled to terminate the contract or the remaining part of it, at its own discretion, without prejudice to its right to compensation.In addition, late payment shall as of right incur a late payment penalty payable by the Buyer, calculated on the most favourable base for the seller, between the European Central Bank refinancing rate plus 10% and 3 times the statutory interest rate. Late payment interest shall be applicable from the day after the payment due date and until the amount owed is paid in full. Furthermore, in the event of late payment, the seller will be able to request an indemnity for recovery costs of 40€ in accordance with the decree n°2012-1115 of 10 October 2012, without prejudice to its right to claim the refund of lawyers and other officials costs in case of litigation procedure. VII. TECHNICAL ACCEPTANCE a) Any claim relating to the conformity of the nature or quantity of the goods with the purchase order should be sent by registered post with acknowledgement of receipt, within eight days of delivery to the Buyer.b) No goods delivered will be exchanged or taken back without STid’s prior written agreement, subject to reimbursement of the costs of this operation. The receipt of returned goods without STid’s prior written agreement cannot be considered as a tacit acceptance of an exchange or replacement. VIII. TRANSFER OF RISKS AND RESERVATION OF TITLE The liability for all risks, losses or damage to the goods ordered will be transferred to the Buyer after notification by STid that the goods are available in Gréasque - France, the EXW conditions as described in Articles 3 and 4. Title of ownership shall only be transferred after full payment of the sale price and related costs. In the event of payment default relating to any fraction of the price at the agreed due date, and 8 days after notice of overdue payment by registered post with acknowledgement of receipt, the sale contract shall be terminated as of right, at STid’s discretion. In such cases, the delivered goods, which are STid’s property, will be taken back, and any amount already paid for these items will remain the property of STid. IX. WARRANTY For applicable Product warranty, please see the STid Warranty Policy available at https://stid.com/images/documents/STid-Warranty-Policy_US.pdf X. LIMITED LIABILITY The Buyer undertakes to subscribe an insurance policy to cover all these risks, and to obtain a certificate that its insurance company waives its right to bring legal action against STid. The Buyer shall rely on its own judgement and know-how to assess the compatibility and suitability of the equipment supplied in accordance with its contract. The Buyer is responsible for performing all necessary tests to ensure the compatibility of the purchased equipment with the system to which it is to be connected and its fitness for the intended purpose. STid shall not be liable for any knowledge that it, or its employees, may have regarding the final use or purpose of the products supplied. STid’s liability is strictly limited to the compliance of the product with its technical specifications.Except for the limited warranty described in Article 8, STid shall under no circumstances be liable for any direct or indirect, incidental or consequential, related or specific losses suffered by the Buyer or user of STid products, including but not limited to loss of profits or earnings, wasted time, loss of or damage to the Buyer’s records or data, or any third party claims arising from any application by the Buyer using a STid product for its own benefit or a third party. In any case, the STid liability does not exceed the amount of the current order. XI. JURISDICTION These General Terms of Sale are governed by the French law. Any dispute regarding these Terms that cannot be settled out of court shall be brought before the Commercial Court of Marseille, France, regardless of the purchasing terms and payment method. The recovery of monies owed to STid shall be subject to a fixed compensatory interest and penalty of 15% of the amount to recover, in addition to late payment interest. General Terms of Sale            General Terms of Sale STid NA Warranty Policy            Warranty Policy STid NA

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